Contact Us
Hubungi Kami
Have questions, feedback, or suggestions? We're here to help and always eager to improve our services.
Email Us
Emel Kami
The best way to reach us! We typically respond within 24-48 hours during business days.
Send your email to:
feedra@gmail.comOur Website
Laman Web Kami
Explore all our tools, calculators, and financial information resources on our website.
Visit us at:
ratex.myWhat Can You Contact Us About?
Apa Yang Boleh Anda Hubungi Kami
Feature Suggestions
Have an idea for a new tool or feature? We love hearing from users about what would help them.
Bug Reports
Found something that doesn't work correctly? Let us know and we'll fix it ASAP.
Data Accuracy
Noticed a discrepancy in our data? We appreciate accuracy feedback to improve our service.
Partnership Inquiries
Interested in collaborating or featuring our data? Let's discuss potential partnerships.
General Questions
Have questions about how to use our tools or interpret the data? We're happy to help.
Compliments
If RateX.my has helped you, we'd love to hear about it! Your support motivates us.
Expected Response Time
We aim to respond to all inquiries within 24-48 hours during business days (Monday to Friday). For urgent matters, please indicate "URGENT" in your email subject line.
Quick Links
Pautan Pantas
Before You Contact Us
Sebelum Menghubungi Kami
Check if your question is already answered in our frequently asked questions:
❓ Where do you get gold prices?
From FGJAM (Federation of Goldsmiths and Jewellers Associations of Malaysia) - the official gold price setter in Malaysia.
❓ How often are rates updated?
Gold: every 15 minutes. Currency: daily from BNM. Crypto: real-time updates every minute.
❓ Is RateX.my free to use?
Yes! 100% free forever. No premium memberships, no hidden fees, no paywalls.
❓ Can I use your data for my business?
Contact us for commercial use inquiries. Personal and educational use is always welcome.
Ready to Get in Touch?
We value every message and are committed to providing helpful, timely responses. Don't hesitate to reach out!
📧 Email Us: feedra@gmail.com